Something's Missing

Have you tried the new mobile edition of the AA.com website? It's not bad -- slim and trim access to reservations, flight status, and check-ins from your smartphone or other mobile web browser.

-but there's something missing. Under the "contact AA" link ... there's no way to reach customer relations. So if I've just had an experience worth sharing with AA's customer service department, I have to wait till I'm in front of a computer to send it.

So ...

Oversight on AA's part?

-or a way to stem the tide of angry mails from passengers stranded on the tarmac?